Buttons 0

Customer Updates 1

• How to route around the 10 Freeway closure in Los Angeles

Customer Communication Manager User Guide 1

• Customer Communication Manager User Guide

Customer Communication Manager Releases 0

About Customer Communication Manager 5

• What is Customer Communication Manager?
• How does Customer Communcation Manager work with DRTrack?
• DRTrack Order Statuses
• Frequently Asked Questions
• Appendix

Configuring DRTrack for Communication Manager 2

• DRTrack Initial Configuration and Deployment
• Configuring Orders and Accounts

Configuring Communication Manager 3

• Configurating Notification Service Settings
• Configuring Rulesets
• Configuring Tracking Portal

Daily Planner User Guide 2

• What is Appian Daily Planner?
• Appian Daily Planner User Guide (PDF)

Setting Up Daily Planner 2

• Technical Requirements
• Navigating to DRTrack

Navigating Daily Planner 6

• General Layout
• Dashboard
• Route Planning
• Dispatch
• Boundaries

See all 6 articles

Route Planning 6

• Preferences: Set Default Aliases
• Creating and Editing Boundaries without DirectRoute
• Unloaded Orders in Daily Planner
• Truck Profile
• Route Building Wizard

See all 6 articles

Route Planning Options and More Information 8

• Populating Orders to Daily Planner
• Boundaries
• Route Building Wizard: Advanced Information
• Selective Route Building
• Map Panel and Interactions

See all 8 articles

Managing and Editing Routes 8

• About Managing and Editing
• Route Stops Card Overview
• Moving Stops by Dragging and Dropping a Card
• Moving Stops Between Routes on the Map
• Violations Created Because of a Manual Edit

See all 8 articles

Unloaded Order Cards 9

• About Unloaded Order Cards
• Card View or Grid View
• Filter and Sort Unloaded Orders
• Multi-Select Tool
• Geocode Multiple Orders

See all 9 articles

Dispatch Tab 8

• About Dispatch
• Assignment Data Grid
• Assignment
• Exporting Routes
• Export Status

See all 8 articles

Card Layout Editor 4

• About the Card Layout Editor
• Card Styles and Layouts
• Create a New Layout
• Creating a Default Card

Preferences - Details 3

• Prescriptive Intelligence
• Aliases
• Algorithm Settings

Daily Planner Releases 1

• Daily Planner 23.2 (August 2023)

FAQs 16

• How is Daily Planner different from DirectRoute or DRTrack?
• Why does Daily Planner require a company name when logging in?
• How do I change algorithm settings?
• How does data sync between DRTrack and Daily Planner?
• Does all of the data still reside in the DRTrack databases?

See all 16 articles

DirectRoute User Guide (PDF) 10

• DirectRoute 23.1 User Guide (April 2023)
• DirectRoute User Guide 22.4 (February 2023)
• DirectRoute User Guide 22.3.1 (December 2022)
• DirectRoute User Guide 22.1.1 (August 2022)
• DirectRoute User Guide 22.1 (Apr 2022)

See all 10 articles

Advanced Routing 1

• Special Equipment Codes

ResourcePro Module 1

• About ResourcePro

SchedulePro Module 1

• About SchedulePro

TerritoryPro Module 1

• About TerritoryPro

Transportation Modeler 1

• About Transportation Modeler

DirectRoute Releases 17

• DirectRoute Release Updates
• DirectRoute 23.3 (October 2023)
• DirectRoute 23.2 (August 2023)
• DirectRoute 23.1 (April 2023)
• DirectRoute 22.4 (February 2023)

See all 17 articles

Getting Started 4

• Privacy Policy
• How to Update the DirectRoute Serial Number
• About the DirectRoute User Guide
• Template - Truck File

DirectRoute Installation and Activation 2

• DirectRoute System Requirements
• How to Install DirectRoute (New Installation)

DirectRoute Map and Display Settings 0

DirectRoute Preference (Application) Settings 2

• DirectRoute Preferences (Settings)
• Recommended security update for transferring data between DRTrack and DirectRoute

DirectRoute Reports 0

DirectRoute Routing 1

• Time Zone Arrival/Departure in the Route Book

DRTrack User Guides (PDF) 4

• DRTrack 23.1 (April 2023)
• DRTrack User Guide 2022.1, June 2022
• DRTrack User Guide 2021.1, Apr 2021
• DRTrack User Guide 2020.1, May 2020

Getting Started with DRTrack 2

• Access and Login
• DRTrack Requirements

Server Requirements by Component 4

• About Server Requirements
• SQL Server
• Website Operating System
• 3rd Party GPS Data Interfaces

Site Administration 6

• About User Groups
• DRTrack Dashboard
• User Group Manager
• Manage Roles (Permissions)
• Manage Users

See all 6 articles

Dispatch Menu 11

• About the Dispatch Tab
• Create Accounts
• Create Order
• Device Map
• Driver Login

See all 11 articles

Route Board 2

• About the Route Board
• Build Routes

Routes 8

• About Routes
• Route Summary
• Driver Pre-Assignment
• Editing Routes
• Stop Summary

See all 8 articles

Reports Menu 8

• About the Reports Tab
• Account History and Branch Summary Reports
• DOT HOS Exception Report
• Driver Performance and Trip Reports
• DOT/Activity Logs

See all 8 articles

Customer Service Tab 2

• About the Customer Service Tab
• Order Status and Management

Admin Menu 10

• About the Admin Tab
• Banner Manager
• Branch Manager
• Email Manager
• Audit

See all 10 articles

Customers 5

• About the Customers Tab
• Accounts (Account Management)
• Emails & Notifications (Email Manager)
• Point of Interest (POI) Manager
• Ship To (ShipTo Manager)

Master Routes 8

• About Master Routes
• Export Master Routes from DirectRoute
• Manage Master Routes
• Edit Master Routes
• Route Violations

See all 8 articles

DRTrack ERP Interface 2

• About the ERP Interface
• ERP Order Import Tables

DRTrack Configurations and Settings 2

• About Configurations and Settings
• Configuration Settings Table

DRTrack Releases 21

• DRTrack Release Updates
• DRTrack 23.2 (August 2023)
• DRTrack 23.1 (April 2023)
• DRTrack 22.4 (February 2023)
• DRTrack 22.3 Release Notes

See all 21 articles

DRTrack Getting Started 3

• Privacy Policy
• What is DRTrack?
• Trimble MAPS review of the Apache Log4j 2 security issue

Order Import Service 9

• What is the Order Import Service?
• Required Order Information
• Options for Importing Orders
• Web Services
• DirectRoute (Legacy) File Import

See all 9 articles

OKTA Set Up 6

• OKTA - Initial Set Up Procedures
• OKTA - Specific Settings for End of Logout
• OKTA - How to Add Users
• OKTA - How to Configure DRTrack
• OKTA - How to Add or Edit Groups

See all 6 articles

DRTrack Integrations 4

• Samsara Integration
• Pulse Integration
• DMSi Agility Integration
• Geotrac GeoFence Service Integration

Route Calendar 2

• How do I remove a long drive time from the route calendar?
• How do I move stops from one Master Route to another?

Resource Calendar User Guide (PDF) 2

• Appian Resource Calendar User Guide
• What is Appian Resource Calendar?

Setting up Resource Calendar 4

• Enabling Resource Calendar in DRTrack
• Calendar Configuration Requirements
• DRTrack Required Information for Resource Calendar
• Navigating Between DRTrack and Resource Calendar

Navigating Resource Calendar 14

• Resource Calendar Interface
• Dashboard
• Map Panel and Interactions
• Route Calendar Panel
• Scheduled Time Blocks

See all 14 articles

Dispatch 6

• About Dispatch
• Assignment Data Grid
• Assignment
• Exporting Routes
• Login Workflows

See all 6 articles

Preferences 8

• Prescriptive Intelligence
• Calendar
• Aliases
• Terminology
• Behaviors

See all 8 articles

Resource Calendar Releases 2

• Resource Calendar 23.2 (August 2023)
• Resource Calendar 23.1 (January 2023)

FAQs 13

• How is Resource Calendar different from the Route Calendar?
• How do you set up Resource Calendar?
• How do I navigate between Resource Calendar and DRTrack?
• Why does Resource Calendar require a company name when logging in?
• Why am I not required to enter a company name to access DRTrack from Resource Calendar and vice-versa?

See all 13 articles

Configuration 4

• Edit RouteExportService.exe.config file
• Edit RouteExportTool.exe.config file
• Configuring the RES application
• Starting RES

TerritoryManager Releases 1

• TerritoryManager 23.2 (August 2023)