Whether you're a new customer or have been a customer for a while, the Support Team will be you're primary contact for any questions concerning installation of DirectRoute and licenses. All new customers will receive an email from Support with specific directions on where/how to obtain the installation package. Current customers will receive emails when new updates become available and/or upon renewal of annual support. 


Before installing the DR package and/or any updates, review the installation and system requirements below and if necessary, contact your IT department for assistance with any system changes that may be needed.


Installation Requirements

To perform a new DirectRoute installation (or update), check the following:

  • You have a license issued to you specifically.
  • You are logged in with your own credentials  (where the install will take place).
  • You have Administrative Rights on the machine.
  • Note: An install cannot be done remotely by someone other than the user


Next, ensure Microsoft .NET 4.5 (or newer) is installed on the machine.

  • Click on the Start button (Windows symbol) in the lower left corner of the screen and then select Control Panel
  • Select Add/Remove Programs (or Programs & Features) and look for Microsoft .NET 4.5 (or newer).
  • If you don't see the file, you can downloaded it for free at: http://www.microsoft.com/downloads/.


System Requirements


Stand-Alone PC

Min Requirements

Recommended

Operating System

Windows 7 w/ MS .NET 4.5

Windows 7 w/ MS .NET 4.5 or newer

Processor

Quad core 2.8 GHz

Quad core 2.8 GHz+

Memory

4 GB

8 GB+

Hard Disk

125 GB

125 GB+

Network Card

1 GB

1 GB+

User Permissions

Full control of DirectRoute File Folder/all sub-folders

Full control of DirectRoute File Folder/all sub-folders

Web Browser

Internet Explorer (IE) 9

IE 11, Microsoft Edge, or Chrome


Server

1 – 5 Users

6 – 15 Users

16+ Users

Operating System

Windows 2008 Server R2 w/MS .NET 4.5 or newer

Windows 2008 Server  R2 w/MS .NET 4.5 or newer

Windows 2008 Server R2 w/MS .NET 4.5 or newer

Processor

Quad core 2.8 GHz+

Quad Core 2.8 GHz+

Quad Core 2.8 GHz +

Memory

4 GB

8 GB+

16 GB+

Hard Disk

80 GB

160 GB+

220 GB+

Network Card

1 GB dedicated NIC for Terminal Services

1 GB dedicated NIC for Terminal Services

1 GB+ dedicated NIC for Terminal Services