Within DRTrack are different levels of access, determined by roles that you may be assigned to perform. Each role is then assigned to a User Group with specific permissions, views and capabilities. 


The Site Administrator, typically a member of your internal company IT team, has sole control of assigning roles and capabilities within DRTrack.

 

Typical User Group names include Customer Service, Dispatch, Branch Manager, and Administrator.

  • The Customer Service Group may have permissions to view and modify orders only
  • The Dispatch Group may have permissions to view and modify orders, create and modify routes, trucks and drivers within their assigned branch
  • The Branch Manager Group may have the same permissions but expanded to include all branches, and they may also be able to create new customer accounts and orders
  • Administrators would have full access to all actions within all branches, as well as the ability to create new users and customize the capabilities of each User Group



Contact your Site Administrator if you have any questions about or need assistance with role assignments.