Customer Communication Manager (CCM) by Trimble Maps is a system of APIs and an application that allows fleet customers to automatically send messages to ...

Customer Communication Manager operates as an extension of your current Trimble Maps Appian software workflow: Routes are planned in DirectRoute or D...

Order status changes in DRTrack combined with the rules configured in the Customer Communication Manager CCM UI are how the system knows when to send out no...

TABLE OF CONTENTS How do I review messages before sending them to my customers? How do I edit/update the message template? How are customers added t...

Specific Email Provider Notes O365 (Outlook/Microsoft) Microsoft provides an article outlining how to set up multifunction devices or applications ...