FAQs

How is Resource Calendar different from the Route Calendar?
Resource Calendar combines the workflows from the Route Calendar and Route board into a single application. Having the map present gives the users a new way...
Fri, 1 Sep, 2023 at 4:47 PM
How do you set up Resource Calendar?
Most Resource Calendar setup is done in DRTrack. Truck masters, drivers, orders, accounts and route creation all remain in the same place it has been done i...
Fri, 1 Sep, 2023 at 4:47 PM
How do I navigate between Resource Calendar and DRTrack?
In DRTrack, you can open Resource Calendar in a new tab via the Dispatch menu header or directly on top of the route calendar. You can navigate to...
Fri, 1 Sep, 2023 at 4:47 PM
Why does Resource Calendar require a company name when logging in?
Resource Calendar uses a technology known as software multitenancy, where a single instance of a piece of software can serve multiple customers, each with i...
Fri, 1 Sep, 2023 at 4:47 PM
Why am I not required to enter a company name to access DRTrack from Resource Calendar and vice-versa?
Once you have logged into either DRTrack or Resource Calendar, your existing single sign-on (SSO) will be used to navigate between the applications. Closing...
Fri, 1 Sep, 2023 at 4:47 PM
How do I change algorithm settings?
Details on changing algorithm settings are outlined in this support article: Algorithm Settings
Fri, 1 Sep, 2023 at 4:47 PM
How does data sync between Resource Calendar and DRTrack?
A bi-directional sync between ARC and DRT ensures that both applications show the most recent data whenever a change is made in either tool.
Fri, 1 Sep, 2023 at 4:47 PM
Does all of Resource Calendar's data reside in DRTrack's database?
Some of Resource Calendar's data resides in DRTrack, while other data resides in Appian's Enterprise databases. See the following table which outlin...
Fri, 1 Sep, 2023 at 4:47 PM
Can I use OIS/RES or Webservices to get data in and out of Resource Calendar?
OIS/RES/Webservices are still tied to DRTrack. The data for all routes created, edited or dispatched from Resource Calendar can be pulled out of DRTrack usi...
Fri, 1 Sep, 2023 at 4:47 PM
What permissions exist?
See the following support article: User Permissions Table
Fri, 1 Sep, 2023 at 4:47 PM