Appian Support

FAQs

I received an error, how do I report it?
If you receive an error in DirectRoute, you can submit that information to Trimble Maps support for troubleshooting by locating the error in the Event Viewe...
Tue, 6 Aug, 2024 at 5:14 PM
How do I encrypt my DRTrack username and password?
DirectRoute lets you easily enable workspace.config encryption and disguise the DRTrack username and password information stored there. The DRTrack username...
Thu, 22 Aug, 2024 at 1:11 PM
How do I update my DirectRoute serial number?
Occasionally, you may need to update DirectRoute's serial number manually. This can occur in instances such as the purchase of new licenses, installing ...
Wed, 16 Oct, 2024 at 7:07 PM
Time Zone Arrival/Departure in the Route Book
DirectRoute calculates arrival and departure times based on the time zone where the truck originates. Due to this behavior, all Open & Close times for s...
Tue, 23 Apr, 2024 at 5:05 PM